Commerce, shaped around your business
Start with the
way you sell.
Your customers, channels and operating model define the work. Find a connected starting point for the commerce experience you want to build.
Find your starting pointFrom the buying journey
to the work behind it.
A practical place to begin
What comes next
for your business?
Choose a goal to explore a suggested workflow and the capabilities behind it. Use the questions to shape your own requirements.
More than one goal in mind? Start with one journey, then explore the connections around it.
Showing the suggested starting point for Connect online and stores.
Suggested starting point
Keep the customer journey connected when the channel changes.
Start with a purchase that crosses channels: a shopper discovers an item online, visits a store and needs a clear fulfillment or return path. Map the product, stock, payment and order information each team needs. Use the proposed product combination to evaluate those handoffs against your actual store processes.
An illustrative journey
Map the customer and store handoffs
Agree stock and order responsibilities
Walk through purchase and return scenarios
Capabilities to explore
- JCP CommerceConnect the online storefront, cart and checkout with the operation behind the purchase.
- JCP StoreOS / POSBring the store transaction and its operating context into the buying journey.
- JCP Order ManagementCoordinate order routing and fulfillment responsibilities across the relevant locations.
The detail depends on your category
Different products.
Different priorities.
Collections, ingredients, freshness and specifications create different demands. Explore the workflows that matter in your industry.
Fashion & apparel
Plan variants, collections and fashion buying journeys.
Explore the industryBeauty & personal care
Connect product discovery with beauty commerce.
Explore the industryGrocery
Map assortment, stock and store fulfillment needs.
Explore the industryElectronics
Plan detailed product and purchase workflows.
Explore the industryThe foundation behind the experience
Make the
connections count.
Bring the customer journey and your operating systems into the same conversation. Plan the architecture, data handoffs and implementation around the work.
Explore the architectureBuild with commerce APIs
Connect storefronts and operational capabilities.
Extend your commerce platform
Explore extensions and business-system connections.
Compose your commerce stack
Bring modular capabilities into your architecture.
Explore the architecture
Understand the platform's connected components.
Plan your implementation
Explore delivery and implementation support.
Map your integrations
Define data ownership, handoffs and exceptions.
Turn exploration into a plan
Bring your real
workflows to the table.
Define the scenarios, integrations and acceptance criteria that matter to your teams. Then evaluate the platform against them.
Keep exploring
Connect the capabilities, retail workflows and planning steps that matter to you.
- Explore JioCommerceCommerce Platform ProductsExplore JioCommerce products for storefronts, point of sale, order management, inventory, warehousing, transport and retail operations.
- Industry workflowsCommerce planning for fashion and apparelConnect fashion catalog, size and color inventory, storefront, store fulfillment and returns workflows with a practical enterprise commerce brief.
- Planning guideHow to evaluate an enterprise commerce platformEvaluate enterprise commerce platforms with workflow-based requirements, realistic demo scenarios, integration questions and measurable acceptance criteria.