Terms of Service

These Terms govern your access to and use of the JCP Platform, which enables Sellers to build, host, and manage digital storefronts or sales channels and to list, promote, sell, or offer products, goods, consumables, and services ("Products"), together with related content and information, through the JCP Platform.

By accepting this Agreement, you represent and warrant that you are 18 (Eighteen) years of age or above and have the legal capacity to enter and comply with this Agreement. If you are accessing or using the JCP Platform under the age of 18 (eighteen) years, you may do so only under the supervision of a parent or legal guardian who has reviewed and agreed to these Terms on your behalf. JCP reserves the right to suspend or deactivate any Account used by a person under eighteen (18) years of age without appropriate supervision. Further, if you are using the Service(s) on behalf of a company or organisation, you represent and warrant that you have authority to act and bind such entity, and that such entity agrees to be bound by these Terms.

Subject to these Terms and the Acceptable Use Policy, JCP grants you a limited, non-exclusive, revocable right to access and use the JCP Platform solely for availing the Service(s).

Every time you wish to use JCP Platform, please check these Terms to ensure you understand the terms and conditions that apply at that time. Further, please note that we reserve the right to either change the format and/or the content of JCP Platform or temporarily suspend the operation(s) of JCP Platform for support or maintenance work, at any time. We may be required to make changes that materially adversely affect your use of the Service(s) or your rights under these Terms at any time and with immediate effect (i) for legal, regulatory, fraud and abuse prevention, or security reasons; or (ii) to restrict Products or activities that we deem unsafe, inappropriate, or offensive.

JCP may update these Terms from time to time. Where any change materially and adversely affects the Seller's rights or use of paid Services, JCP will provide reasonable prior notice through the Platform or via email. Any such changes shall apply prospectively and shall not materially impact the Seller's then-current subscription term unless required to comply with applicable law, regulatory requirements, security considerations, or to prevent fraud or abuse. Continued use of the Services after the effective date of the updated Terms shall constitute acceptance of the revised Terms.

JCP may suspend access to the Services immediately where required due to (a) legal or regulatory requirements, (b) security threats, fraud, or abuse, or (c) non-payment of undisputed Fees. For all other material breaches, JCP shall provide written notice describing the breach and allow the Seller a cure period of fifteen (15) days before suspending or terminating the Services.

You agree that your access to and use of the JCP Platform, including registration and creation of an Account, is solely for purpose of availing the Service(s) made available on JCP Platform. You shall not use the JCP Platform for any other purpose other than as permitted under these Terms or, the Acceptable Use Policy, the Agreement and applicable law.

Registration on the JCP Platform is a one-time process and is currently provided free of charge. To create an account and access the Service(s), you may be required to provide certain information, including your name, contact details, a valid email address, and any other information as may be requested from time to time. Upon successful submission, login credentials will be created or provided to you ("Account").

An Account may be created through one of the following methods:

• Direct Sign-up: By registering directly on the JCP Platform using the information requested, following which an Account with unique login credentials will be created; or
• Third Party Login: By using the login credentials of a third-party account (e.g., Google), in which case you shall also be subject to the applicable third-party terms and conditions. JCP shall not be responsible for any unauthorised access, fraud, or misuse arising from such third party login.

JCP reserves the right to accept or reject any Account registration request, or to suspend or deactivate an existing Account, in accordance with these Terms, subject to prior notice wherever deems possible.

You are solely responsible for maintaining the confidentiality of your Account credentials, including any staff or sub-accounts ("Staff Accounts"), and for restricting access to your devices to prevent unauthorised use. You shall be fully responsible for all activities carried out through your Account and Staff Accounts.

You shall not reproduce, duplicate, copy, sell, resell or commercially exploit any portion of the Service(s), use of the Service(s), or access to the Service(s) without JCP's consent.

Upon successful registration, the Account shall be activated and the User shall be authorised to access and use the Account in connection with the Service(s). User is responsible for ensuring that the name of the User, including the legal name of the entity owning the Sales Channel (where applicable), is accurately and correctly displayed on the relevant Sales Channel.

For the purpose of these Terms, "Sales Channel" means any online store, website, e-commerce platform, storefront, or physical retail location associated with the Account, whether hosted on the JCP Platform, a third party platform, or built using JCP's development kit, tools, APIs or related documentation.

By accessing or using the JCP Platform and upon creating an Account, you consent to receive communications from JCP and its authorised representatives via email, SMS, calls or other electronic or digital means. Such communications may include service-related updates, product information, announcements, and promotional or campaign-related messages.

You can opt-out from receiving promotional communications at any time by following the unsubscribe instructions included in such communications or by contacting JCP at [email protected]. Service-related or transactional communications may continue as permitted under applicable law.

You shall provide true, current and complete information at the time of registration and whenever requested while using the JCP Platform, including any information or documentation required for verification or compliance purposes.

You shall use the JCP Platform in compliance with all applicable laws, regulations, and industry standards, including those relating to consumer protection, data protection, taxation, trade, advertising, intellectual property, and export controls.

You acknowledge that any sale or transaction conducted through your Sales Channel is solely between you and the end customer, and you remain the seller of record for all products or services offered through the Service(s). You are fully responsible for the creation, operation, and content of your Sales Channel, including pricing, descriptions, customer communications, payments, refunds, returns, customer service, and compliance with all applicable laws and regulations.

You shall not:

• Use the JCP Platform for any unlawful, fraudulent, or unauthorised purpose;
• Engage in activities that may harm, disrupt, or impair the JCP Platform or JCP's business, reputation, or goodwill;
• Manipulate pricing, engage in unfair trade practices, or misrepresent offerings;
• Upload malware, bypass security measures, probe vulnerabilities, or otherwise interfere with platform operations.

JCP may, at its discretion, offer limited, free of cost access to certain Service(s) with restricted features for a trial period ("Trial"). Continued or full access to the Service(s) requires subscription to an applicable subscription plan and payment of the corresponding fees ("Fees").

Unless otherwise agreed, all invoices are payable within 7 (seven) days from the invoice date. JCP reserves the right to suspend access to the Service(s) for non-payment, which may be restored upon receipt of all outstanding dues, including applicable interest or collection costs (if any).

All Fees paid are non-cancellable and non-refundable, except where expressly required under applicable law or agreed in writing by JCP.

All Fees are exclusive of applicable taxes, levies, fees or governmental charges. Users are responsible for payment of all applicable taxes arising from their use of the Service(s), except taxes expressly charged and collected by JCP.

In case of GST applicability, registration in accordance with the applicable statute will be done and ensuring required compliance under the statute. When requested, the registration number, GST certificate or other unique ID/number and GST registered address will be shared with JCP, in order to ensure compliance.

The Seller shall be solely responsible for charging, collecting, and remitting applicable GST to the relevant tax authorities in respect of invoices issued to end-customers.

Export Transactions/Sales: Where the Service(s) are availed outside India, such Service(s) shall be treated as zero-rated services in accordance with applicable GST laws.

Offline (COD) Payment Collection: Where the Seller opts for cash or offline payment collection services, JCP may facilitate the engagement of a third-party service provider to collect cash-on-delivery ("COD") payments from end customers on behalf of the Seller. Settlement of COD amounts collected shall be completed within T+10 days, where "T" is the date of successful delivery of the order.

Prepaid Payment: Collection, settlement, and refund of prepaid payments shall be governed by the terms and conditions of the applicable third-party payment partner.

The Term of this Agreement shall commence on the earlier of (i) the date of completion of Account registration on the JCP Platform, or (ii) the effective date of Order Form or any other written document executed between both Parties, and shall continue in effect unless terminated in accordance with applicable termination provisions of this Agreement.

Either Party may terminate this Agreement for convenience by providing thirty (30) days' prior written notice to the other Party. Where a subscription for a fixed-term subscription plan is availed, such termination shall take effect only upon expiry of the then-current subscription term.

Without limiting any other remedies, Parties may, at their sole discretion, suspend, restrict or terminate access to the JCP Platform or the Service(s), in whole or in part, upon occurrence of any of the following events:

• A material breach of these Terms which remains uncured for 15 (fifteen) days after written notice;
• Misuse of the Account or Staff Account;
• Failure to make payment of Fees;
• Inability to verify or authenticate information, including KYC details;
• Suspected or confirmed fraudulent, unlawful, or criminal activity;
• Bankruptcy, insolvency, or inability to pay debts; or
• Where required by law, regulatory authority, or law enforcement request.

Seller represents and warrants that:

• It is solely responsible for its Products and all liabilities arising from the sale or offering of such Products, including timely fulfilment, delivery, and customer obligations.
• It owns, or holds all necessary rights, licences, and authorisations to sell or offer the Products through the JCP Platform.
• All Products offered are genuine, non-counterfeit, merchantable, and compliant with applicable laws, quality standards, and regulatory requirements.
• All Product-related information, including descriptions, images, specifications, and certifications, is accurate, complete, not misleading, and corresponds to the actual Products offered to end customers.

JCP endeavours to ensure that all information made available on the JCP Platform is accurate at the time of publication. However, JCP does not warrant or guarantee the accuracy, completeness, or reliability of such information.

The JCP Platform and Service(s) are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, JCP disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, accuracy, reliability, non-infringement, or availability.

While JCP does not guarantee uninterrupted or error-free operation of the Service(s), it will use commercially reasonable efforts to maintain availability, security, and performance and to provide advance notice of scheduled maintenance where practicable.

Each Party retains all right, title, and interest in and to its respective intellectual property. Nothing in this Agreement transfers or assigns ownership of any intellectual property rights between the Parties.

All Intellectual Property rights in the JCP Platform, and related software solution(s), tools, APIs, documentations, interfaces, codes, updates and other materials made available by JCP (collectively, "JCP Proprietary Rights"), shall remain the exclusive property of JCP in perpetuity.

Subject to these Terms, JCP grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable licence to use the JCP Proprietary Rights solely during the Term and solely for accessing and using the Service(s) as permitted under this Agreement.

You shall not copy, modify, reproduce, distribute, publish, disclose, reverse engineer, decompile, disassemble, or create derivative works from any part of the JCP Proprietary Rights, except as expressly permitted in writing by JCP.

During the Term of this Agreement, a Party ("Receiving Party") may receive or have access to certain Confidential Information belonging to the other Party ("Disclosing Party"). The Receiving Party shall keep Confidential Information of the Disclosing Party in confidence and shall use commercially reasonable measures to maintain its confidentiality and secrecy from public disclosure.

The Receiving Party shall not, without the Disclosing Party's prior written consent, divulge any Confidential Information to any third-party other than the Receiving Party's officers, employees, agents, affiliates or representatives who have a need to know for the purposes of these Terms.

The confidentiality obligations shall survive for the term of this Agreement and thereafter for a period of three (3) years.

Each Party shall comply with all applicable data protection and privacy laws and implement reasonable technical and organizational measures to protect personal data processed in connection with the Agreement.

You represent and warrant that you have obtained all necessary consents and permissions required under applicable law to collect, use, store, share, display, or otherwise process any data, including personal data of end customers or third parties ("Customer Data"), in connection with the Service(s).

In the event of a confirmed security incident affecting Customer Data under the Company's control, JCP shall notify the Seller without undue delay and cooperate in good faith to investigate, mitigate, and remediate the incident in accordance with applicable law.

In using the JCP Platform or Service(s), you may interact or transact with end-customers, advertisers, sponsors, Third-Party Service Providers, or access third party websites or services. Unless expressly stated otherwise, any such interactions, transactions, promotions, purchases, deliveries, payments, or related terms are solely between you and the applicable third party. JCP does not endorse, control, or assume any responsibility or liability for such third-party interactions, content, or services.

JCP operates and controls the JCP Platform from India. JCP makes no representation that the Platform, content, or Service(s) are appropriate, available, or compliant for use outside India.

JCP maintains monitoring, notice, and takedown mechanisms to address misuse, fraud, or unlawful activity on the Platform. Where such activity is identified, JCP may suspend or terminate Accounts, remove content, restrict access, and take appropriate legal action in accordance with applicable law.

All content available on the JCP Platform, including text, graphics, images, audio, video, trademarks, and other materials ("Content"), is owned by JCP or its licensors and is protected by applicable intellectual property laws.

Subject to these Terms, JCP grants you a limited, revocable, non-exclusive, non-transferable licence to access, view, and use the Content solely for your internal business purposes in connection with the Service(s).

If you believe that your intellectual property rights have been infringed through the JCP Platform, please notify us at [email protected].

You grant JCP a royalty-free, revocable, non-exclusive licence to use, host, store, reproduce, and display any material, data, or content provided or posted by you on the JCP Platform ("User Content") solely for the purpose of providing, operating, and maintaining the Service(s) during the Term. Ownership of the User Content shall at all times remain with you.

JCP does not pre-screen User Content. However, JCP reserves the right, in its reasonable discretion, to review, remove, disable access to, or restrict any User Content if it believes that such User Content violates these Terms, the Acceptable Use Policy, applicable law, or the rights of any third party.

Neither Party shall use the other Party's name, logo, or trademarks for any marketing and promotional materials, subject to prior consent from the other Party and in accordance with brand usage restrictions notified by the other Party. Either Party may revoke such permission upon reasonable written notice.

Each Party agrees to indemnify, defend and hold harmless the other, its officers, directors, employees, and representatives from and against any and all claims, losses, fines, penalties, liabilities, damages, and/or costs (including reasonable attorney fees and costs) arising from (a) access to or use of JCP Platform or the Content or the Service(s) in violation of any applicable laws or third party rights; (b) violation or breach of these Terms; (c) any acts of fraud, negligence or intentional misconduct; or (d) infringement of any Proprietary Rights or any third-party intellectual property or other rights.

To the maximum extent permitted under applicable law, either Party's aggregate liability arising out of or in connection with this Agreement shall not exceed the total Fees actually paid to JCP during the twelve (12) months immediately preceding the event giving rise to the claim.

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Subject to the dispute resolution provisions set out herein, the courts of Mumbai, India shall have exclusive jurisdiction over all disputes arising out of or in connection with these Terms.

The Parties shall use reasonable efforts to resolve any dispute, controversy, or claim arising out of or in connection with these Terms ("Dispute") through good-faith discussions within fifteen (15) days from the date such Dispute arises. If the Dispute is not resolved within such period, it shall be referred to and finally resolved by arbitration conducted by a sole arbitrator jointly appointed by the Parties.

The arbitration shall be governed by the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Mumbai, India, and the arbitration proceedings shall be conducted in the English language. The arbitral award shall be final and binding on the Parties.

From time to time, JCP may, at its discretion, invite you to access and use pre-release or beta features that are under development and not generally available ("Beta Services"). Beta Services are provided on a trial basis, are not part of the standard Service(s), and may be subject to additional terms provided prior to use.

All Beta Services, and any related discussions, feedback, or materials, shall be treated as Confidential Information. You shall not disclose your participation in Beta Services or make any public statements regarding such participation without JCP's prior written consent.

Both Parties shall conduct their dealings ethically and in compliance with all applicable anti-bribery and anti-corruption laws. Neither Party shall offer, give, solicit, or accept any improper payment, gift, or advantage in connection with this Agreement. Any violation may result in immediate termination of this Agreement.

Both Parties shall at all times ensure compliance of law and complete all KYC/AML requirements for the performance of their obligations under this Agreement. Both Parties shall provide all possible assistance to the other Party in order to investigate any possible instances of anti-money laundering.

Force Majeure event refers to circumstances beyond the reasonable control of the Parties that prevent or delay a Party from fulfilling its obligations under this Agreement. Such circumstances include, but are not limited to: acts of God, natural disasters, acts of war, terrorism, riots, epidemics, pandemics, strikes, or acts or omissions of public authorities.

Neither Party shall be liable for any delay or failure to perform its obligations pursuant to these Terms if such delay is due to a Force Majeure event. If a delay or failure due to Force Majeure exceeds sixty (60) days, either Party may terminate the Agreement by giving fifteen (15) days' notice to the other Party.

No delay or omission to exercise any right, power, or remedy accruing to any Party upon any breach or default under these Terms shall be deemed as waiver of any other breach or default occurring thereafter. Any waivers granted hereunder are effective only if recorded in writing signed by the Party granting such waiver.

If any provision of these Terms is held by a court of competent jurisdiction to be unenforceable under applicable law, then such provision will be excluded from these Terms and the remainder of these Terms will be interpreted as if such provision were so excluded and will be enforceable in accordance with its terms.

These Terms supersede all previous oral and written terms and conditions (if any) communicated to you by us, for the use of JCP Platform, and the rights and liabilities with respect to any Service(s) to be provided by us shall be limited to the scope of these Terms.

In the event of any conflict or inconsistency between these Terms, signed Order Form/SOW, and/or Platform Policies, the order of precedence shall be as follows: (1) the signed Order Form/SOW (if applicable); (2) these Terms; (3) Platform Policies; (4) any other documents or communications exchanged between the Parties.