JCP StoreOps
Bring daily tasks, stock and pricing exceptions, customer requests and endless-aisle handoffs into a mobile workflow for store teams.
Mobile store-team workflows
The store team moves between daily duties, customer requests and issues that appear during the shift. JCP StoreOps brings that work into a mobile-first experience. Associates can work with tasks, exception alerts and customer-request capture while managers retain a view of shift-level operating indicators. The scope also connects store interventions and endless-aisle handoffs. This gives routine execution and unexpected work a common place in the operating day, with a clearer relationship between the issue that needs attention and the team expected to respond.
Inside JCP StoreOps
Organize the recurring work that store teams need to complete. A mobile task workflow puts day-to-day execution alongside the other operational demands of the shift, helping managers and associates work from a shared view of responsibilities.
Bring out-of-stock, pricing and planogram issues into the store team's workflow. Exception alerts connect the observed problem with the operational response, so shelf and price issues can be handled as work rather than remaining separate reports.
Capture customer requests during the store visit and connect supported endless-aisle journeys. Keep the request visible as the conversation moves from assistance on the floor to the next commerce step for an item the customer wants.
Review shift-level indicators alongside the work taking place in the store. The product's scope connects store operations with shelf and experience signals, with the configured systems determining which interventions are available to the team.
The product in practice
Follow the decisions and handoffs that bring JCP StoreOps into your operation.
Bring daily tasks and the current operating context into the mobile workflow. Give the team a shared view of what needs attention while leaving room for customer requests and exceptions during the shift.
Handle a stock, price or planogram exception, or capture a customer request on the floor. Connect the action to the relevant store process rather than passing the issue through unrelated messages.
Use the task workflow and shift context to review the team's work. Follow customer requests into their next step and examine the recurring exceptions that should inform the store's operating priorities.
In your working day
Start with the situation your team needs to address. Then map the capabilities and connections around it.
Organize the work associates return to each day while keeping it alongside incoming exceptions. Review the shift as a combination of planned duties and the issues that actually arose.
Carry an out-of-stock, pricing or planogram signal into a store response. Connect shelf intelligence with the people who can examine and correct the issue on the floor.
Capture the customer's request and use the supported endless-aisle handoff when the shopping journey needs to continue beyond the physical assortment in front of them.
A little more detail
Explore what JCP StoreOps could mean for your team.
Ask our teamA POS handles the selling transaction. StoreOps focuses on the team's operational work: daily tasks, exceptions, customer requests and handoffs. It supports the work around the transaction rather than being described as a replacement checkout.
AutRi's scope identifies shelf compliance issues; StoreOps provides a workflow for routing the human intervention. The configured connection determines how those observations become actionable work for the store team.
No. The product scope includes daily task management and customer-request capture as well as exception alerts. Planned routines and work arising during a visit can therefore be considered within the same store operating workflow.
Your next step
Talk through JCP StoreOps, your existing systems and the scope that fits your business.
Connect the capabilities, retail workflows and planning steps that matter to you.